Alter Ego Motorcycle Supply
Last updated: October 20, 2026
We want you to purchase with confidence. Please review the following policy before ordering and contact us if you need help selecting the correct item.
30-day returns
Eligible merchandise may be returned within 30 days of delivery or in-store pickup.
To qualify for a return, the item must:
- Be in the same condition you received it: unused, uninstalled, unwashed, and unaltered.
- Include its original packaging, tags, instructions, hardware, and accessories.
- Be accompanied by a receipt, order number, or other proof of purchase.
Items showing installation marks, wear, damage, odors, or missing components may be refused.
Electrical items
Electrical items are not eligible for return or exchange. Please confirm compatibility before purchasing.
If an electrical item arrives damaged, is incorrect, or appears defective, contact us promptly so we can review the issue and any applicable manufacturer warranty.
Apparel and helmets
Eligible apparel must be unworn and unwashed, with the original tags attached.
Helmets must not have been ridden in, dropped, modified, or damaged. Include all original packaging and accessories. Please try on apparel and helmets carefully indoors before use.
Fitment and installation
Please confirm your motorcycle’s year, make, model, and any relevant modifications before ordering. Some parts require additional measurements or professional installation.
Do not install an item if its compatibility is uncertain. Installation may make the item ineligible for return.
How to request a return
Before shipping merchandise back, contact us with:
- Your name and order number.
- The item you wish to return.
- The reason for the return.
- Photos, if the item is damaged, incorrect, or defective.
Telephone: (816) 452-4668
Email: sales@alteregocycle.com
We will provide return instructions and confirm where the item should be sent. Do not send merchandise directly to a supplier or manufacturer unless instructed.
Return shipping
For an eligible return due to a change of mind, size selection, or customer ordering error, the customer is responsible for return shipping. Original shipping charges are not refundable.
Use secure packaging and a trackable shipping service. Keep your shipping receipt until the return is completed. Damage caused by inadequate return packaging may affect eligibility for a refund.
If we sent an incorrect item or merchandise arrived damaged, contact us before paying for return shipping so we can arrange the appropriate solution.
Damaged or incorrect orders
Inspect your order when it arrives. If an item is damaged or incorrect, contact us promptly and keep the item, shipping carton, packing materials, and labels.
Provide photographs of the item and packaging when possible. Do not install, use, discard, or return the item until we provide instructions.
Defective products and warranties
If a product appears defective, contact us with your order information and a description of the problem.
Manufacturer warranties vary by product. We will help you determine the appropriate warranty process. A warranty claim may require manufacturer inspection or approval and does not automatically qualify for an immediate refund.
Refunds
Returned merchandise will be inspected before a refund is approved.
Approved refunds will be issued to the original payment method. We will notify you when your return has been reviewed and whether the refund has been approved.
Your bank or payment provider may require additional time to post the credit after it is issued. If the original payment method is unavailable, contact us to discuss the available options.
Exchanges
Exchanges depend on product availability. Contact us before returning an item for a different size or product so we can confirm eligibility and explain the exchange process.
Electrical items are not eligible for exchange.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will attempt to stop fulfillment, but cancellation cannot be guaranteed once processing or shipping has begun.
If an order has already shipped, the applicable return requirements and shipping charges will apply.
Local pickup returns
The same return requirements apply to online orders collected in person. Contact us before bringing an online order back so we can confirm the return location and instructions.
Contact us
Alter Ego Motorcycle Supply
4131 N. Brighton Avenue
Kansas City, MO 64117
Telephone: (816) 452-4668
Email: sales@alteregocycle.com
This policy does not limit any rights or remedies that cannot be excluded under applicable law.